Shipping and Returns
After the receipt of payment from the Buyer/cash on delivery as the case may be, Thottam Farm Fresh Private Limited, shall arrange for the delivery of the product to the recipient at the shipping address provided by the Buyer. Kindly read the shipping and returns policy for more details, the same also governs the use of the website.
Product prices listed on the website are current and subject to change from time to time without advance notice. At the time of check out, an invoice will be raised containing the current pricing of products selected and the taxes applicable on the same, which are payable by you.
For international cards used on the site, the banks applicable exchange rate and charges will apply. Any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.
While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
Out of Stock situations
We endeavour to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case a product is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.
The following modes of payments are available:
- Domestic and international credit cards issued by banks and institutions that are part of the Visa, Master card & Amex Card
- Visa or Master card Debit cards
- Net banking/Direct Debit payments from select banks in India. A full list is available at the time of check out and prior to making payments for purchases
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. Your credit card or debit card statements may reflect “RazorPay/ Thottam Farm Fresh Private Limited or PayPal/ Thottam Farm Fresh Private Limited or Paytm/Thottam Farm Fresh Private Limited as the case may be. In case of third-party statements including bank and credit card statements the merchant name may appear in an abbreviated format. To place an order, you will need to complete the transaction on the website. This may or may not be assisted with a phone call from the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites.
After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.
In this section you will be asked for billing and shipping details such as address and other contact information as well as payment related information. Once the payment transaction has been successfully completed, your order will be processed on receipt of the amount from the respective Bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.
Security: Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
Suspension due to non-compliance with Agreement
Notwithstanding other legal remedies that may be available to Thottam Farm Fresh Private Limited. Thottam Farm Fresh Private Limited, may in its sole discretion limit User activity by immediately removing User listing either temporarily or indefinitely or suspend or terminate User membership, and/or refuse to provide User with access to the Site.
- If the User is in breach any of the terms and conditions of this Agreement;
- If the User has provided wrong, inaccurate, incomplete or incorrect initiation;
- If your actions may cause any harm, damage or loss to the other Users or Thottam Farm Fresh
Intellectual Property Claims
All content included in the website such as text, graphic, logos, icons, images, video clips, data compilations is property of Thottam Farm Fresh Pvt. Ltd. or its content suppliers and protected by India and international copyright, authors rights and database right laws. You may not extract/re-utilise parts of the content of this website without the express written consent of Thottam Farm Fresh Pvt. Ltd.
Thottam Farm Fresh logo and others marks indicated on our website are trademarks or registered trademarks of Thottam Farm Fresh Pvt. Ltd. These trademarks may not be used in connection with any product of service that is not owned and managed by Thottam Farm Fresh Pvt. Ltd., in any manner that is likely to cause confusion among customer or in any manner disparages or discredits Thottam Farm Fresh Pvt. Ltd.
You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and using your best judgment before entering into any transaction through the website. You further acknowledge and undertake that the products purchased from the website are for personal use and not for business purposes.
While we have taken great care to avoid inaccuracies in content in this website including product price listing, services, related graphics etc, we reserve the right to rectify the same and will not be held liable for any unforeseen errors.
We shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the present limit mutually agreed by us with our acquiring bank from time to time.
You agree to defend, indemnify and hold harmless Thottam Farm Fresh Private Limited, its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.
Governing Law and Jurisdiction
This website is owned and controlled by Thottam Farm Fresh Private Limited based in Kochi, India and the laws of India shall apply. This agreement is governed and construed in accordance with the Laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Kochi, Kerala, India, in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
You agree to indemnify and hold Thottam Farm Fresh Private Limited, its subsidiaries, affiliates, directors, officers and employees, harmless any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of or conduct on the Site.
Intellectual Property Rights
Thottam Farm Fresh and other names, graphics, logos, and icons identifying Thottam Farm Fresh or its products or services are the proprietary marks of Thottam Farm Fresh Private Limited. These IPR’s may not be used in connection with any product or service that is not offered by Thottam Farm Fresh Private Limited, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Thottam Farm Fresh Private Limited. All other trademarks not owned by Thottam Farm Fresh Private Limited that appear on this site are the property of their respective owners.
Reviews, comments, and communications
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